The Next Generation Contact Center
Espaço 20/10
20
13:15
The way people communicate is changing. Consumers are becoming more demanding, more informed. They don’t want to wait or to explain the same thing twice.
Exposure to richer and more integrated ways of communicating is progressively shaping the future:
Unified Communications, Presence awareness and multimedia collaboration are poised for success, either in a premises based or hosted based approach.
The revolution has started… but… what happens to the Contact Centers of these organizations ?
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